Luckeep Warranty Terms
Luckeepbike Limited Warranty and Policy on Replacement Procedures & Responsibilities
This Limited Warranty ("Warranty") is issued by Luckeep. It applies to the products listed below purchased in the U.S. or Canada on or after May 15, 2023 (the "Product(s)") and is provided at no extra charge. Your rights under this Warranty are in addition to and separate from your legal rights as a purchaser of the Product, which may vary by state in the United States. This Warranty does not affect these rights.
Before your first ride, please read the manual(s) provided with each Product. They contain important safety information and details about assembly, use, and maintenance. Luckeep also recommends registering your Luckeep bicycle upon purchase at www.luckeepbike.com. While registration is not required to take advantage of this Warranty, it will allow Luckeep to provide you with better service in the future.
As detailed below, Luckeep warrants its products for a limited period from the date of original retail purchase against defects in materials and workmanship under normal use in accordance with Luckeep’s published guidelines. Guidelines include, but are not limited to, information contained in technical specifications, user manuals, and service communications. “Original retail purchase” refers to the first time a new product was purchased from a Luckeep authorized retailer or directly from Luckeep. Certain warranty coverage may be transferred to subsequent owners, as detailed below.
30 Days Satisfaction Guaranteed Return Policy
If you are unsatisfied with your purchase, Luckeep's return policy allows you to return the product purchased through an authorized channel within 30 days from the date of receipt of shipment and request a refund from the authorized channel. Note: Express shipping cost is non-refundable.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, and the bike must have less than ten (10) miles on the odometer, be free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must include all items that were inside the box (charger, keys, hardware, etc.).
Over 30 days: Return is not acceptable; Accept exchange for a new product or partial refund. We will deduct the shipping fee or restocking fee of $250/pc when we are making a refund for non-defective products and products no longer needed. Products received that have damage determined to have been caused by the end-user may incur costs for the damaged parts or be subject to denial of the return request.
Products Covered
If you are the original retail purchaser of the Products, the following applies:
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Luckeep-branded frames and framesets: Luckeep warrants the structural integrity of the frame or frameset to the original retail purchaser for a period of one year from the date of original retail purchase. Paint and graphics are not included in this definition. Frameset means a Luckeep-branded frame equipped with a Luckeep-branded rigid fork. Suspension forks and suspension parts are not included in the definition of frame or frameset.
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Luckeep-branded components, equipment, and paint and graphics on Luckeep-branded frames and framesets: 1-year warranty from the date of original retail purchase. This includes, for example, parts such as motors and other drive system components on electric bicycles.
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Luckeep-branded batteries equipped on electric bicycles: 1-year warranty from the date of original retail purchase or up to 300 charging cycles, whichever occurs first. The batteries are designed to retain up to 70% of their original capacity during that time.
If you are a subsequent owner, meaning you are the second or later owner, and not the original retail purchaser, the following applies:
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60 days warranty from the date of original retail purchase for the following Luckeep-branded Products: frames and framesets, components, and equipment. Paint and graphics are not included in this definition. This also includes parts such as motors and other drive system components on electric bicycles.
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Luckeep-branded batteries equipped on electric bicycles: 1-year warranty from the date of original retail purchase or up to 300 charging cycles, whichever occurs first. The batteries are designed to retain up to 70% of their original capacity during that time.
The Limited Warranty is expressly limited to the replacement of a defective lithium-ion battery (the “battery”), frame, forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, crank set, pedals, rims, wheel hub, flywheel, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors, and hardware (each a “covered component”). The covered components are warranted to be free of defects in materials and/or workmanship during the Warranty Period.
Luckeep-Branded Accessories and Items Not Otherwise Specifically Covered
Warranty Scope and Period
| Item | Parts | Guarantee Time | Service |
|---|---|---|---|
| Basic Parts | Frame | 12 months | Natural deformation, open welding, desoldering fracture phenomenon, quality problems caused by poor manufacturing can be replaced. Self-modification, collision damage, etc. are not warranted. |
| Fork, Handlebar, Stem, Rims, Seat post | 12 months | Natural deformation, open welding, desoldering fracture phenomenon, quality problems caused by poor manufacturing can be replaced. Self-modification, collision damage, etc. are not warranted. | |
| Kickstand, Saddles, Fenders, Safety hook, Seat clamp, Stem clamp, Frame clamp, Pedals, Brakes, Brake discs, Brake levers | 3 months | Collision damage of spare parts, etc. are not warranted. | |
| Crank set, Front arm set, Wheel hub, Spokes, Shifter, Derailleur, Flywheel, Bottom bracket, Shock Absorber, Wiring harness | 6 months | Man-made damage, self-modification, collision damage of parts and accessories are not warranted. | |
| Electrics Parts | Controller | 12 months | Short circuit, burnout, performance failure due to poor manufacturing can be replaced. Water, disconnection, and man-made damage are not warranted |
| Charger, Main wiring harness | 12 months | Short circuit, burnout, performance failure due to poor manufacturing can be replaced. Water, disconnection, and man-made damage are not warranted | |
| LCD display, Throttle, Controller cover plate | 6 months | Short circuit, burnout, performance failure due to poor manufacturing can be replaced. Water, disconnection, and man-made damage are not warranted | |
| Headlights, Taillights, Power-off brake levers, Switches | 3 months | Short circuit, burnout, performance failure due to poor manufacturing can be replaced. Water, disconnection, and man-made damage are not warranted | |
| Motor Parts | Motor, Hall, Bearing | 12 months | Phase loss, Hall element burnout, demagnetization, abnormal bearing noise can be replaced. Breakage, water ingress are not warranted. |
| Battery | Lithium battery | 12 months | Replace the battery due to faults such as broken grids, no power storage, and less than 70% original capacity. No warranty for water ingress or man-made damage. Due to the problem of battery life and capacity, we need to send it back to our after-sales office for detection. |
Third-Party Components on Luckeep-Branded Bicycles
There may be an applicable warranty from the third-party manufacturer for non-Luckeep components, such as drivetrain, brakes, or suspension parts. For warranty information for third-party components, please visit the manufacturer’s website for more information about these products. Third-party components are not covered by this Warranty. Your authorized Luckeep retailer will be able to provide you with more information.
Subsequent Owner Conditions
Yes, the warranty period is always calculated from the date of original retail purchase, and Luckeep needs to be able to determine when and where the Product was purchased originally. Proof of purchase should be obtained from the original owner or the authorized Luckeep retailer who sold the Product.
Warranty Labor
You will not be charged for labor incurred in the processing of Warranty for one year from the original retail purchase date.
Terms of Warranty
To take advantage of this Warranty, a dated proof of original retail purchase must be presented to Luckeep. Proof of original retail purchase is needed whether you are the original retail purchaser or a subsequent owner. In all events, Luckeep reserves the right to limit warranty service to the country where the Product was purchased. During the duration of the Warranty, Luckeep will either repair the Product or, at Luckeep's option, replace it with the same or most similar Product then available. This is because we do not keep inventory forever, so we may not have the exact replacement part or exact color available. If the Product is replaced, it needs to be returned to Luckeep before the replacement is provided unless otherwise agreed to by Luckeep in writing. You will not be charged for shipping the Product to Luckeep or receiving any replacement product incurred in processing the Warranty.
Proof of purchase and photos or videos of the damaged product are required with any warranty request.
Uncovered Items
This Warranty is void under the following circumstances and does not apply to damage caused by any of the following occurrences:
- Improper assembly or installation
- Crash, neglect, improper repair, improper maintenance, or other abnormal, excessive, or improper use
- Corrosion
- Improper alteration or installation of components, parts, or accessories not originally intended for or compatible with the Product
- Failure to perform maintenance or service at appropriate intervals in accordance