The order will be processed within 48 business hours. Once the order has shipped, a shipping confirmation email will be sent to your email. We use FedEx or UPS for shipping. Please allow 3~5 business days for the shipment to arrive at your designated location. Any delivery dates provided by Luckeep are estimates.

We only ship to the lower 48 states in the US, please check Shipping for more information

The Ebike is mostly assembled when it arrives, a few more steps to finish the assembling. Please carefully watch the assembly tutorial or read the E-BIKE USER MANUAL for installation.

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Sorry that only one coupon can be used on one order, we do not support stacking coupons. Thanks for your understanding.

Final interpretation is owned by the Luckeep company.

No, you don’t need a license for riding Ebike. Please read Safety Instructions carefully for your safety.

You can check the Battery and Charger of our E-BIKE USER MANUAL. The methods are listed in the manual with more detail.

You can check our Compare Models for the differential of our Ebike.

3-4 years.

We recommended you to take off the battery. Otherwise, you can clean the E-bike as the normal bike.

Waterproof Components: IP67 Battery, IP65 Motor

While our electric bikes support over 330 pounds, for safety reasons, we still recommend against riding with passengers in the absence of proper safety measures.

We regularly run promotions on our website, so we recommend subscribing to our newsletter. We’ll send you the latest product updates, educational content, and special offers via email. You can also join our membership program to earn points and redeem discounts

The prices displayed on our official website reflect the actual selling price of the product and do not include any additional fees, ensuring transparency for our customers. On Amazon, however, we employ a slightly different pricing strategy: initial prices may appear lower to attract more customer attention. During checkout, Amazon automatically adds shipping and other relevant fees, which when totaled, result in a final payment amount that is comparable to our official website prices.

We have designed this strategy to accommodate different marketplace demands and offer diverse shopping options. Whether you choose to purchase from our official website or Amazon, we guarantee that you will receive the same high-quality products and excellent service.

Due to our inventory logistics limitations and high shipping costs, we currently do not support retail sales outside of the continental United States. However, we do accept bulk purchase orders (10 bikes or more) from locations outside the United States. We can provide bulk purchase pricing based on suggested retail prices, and our business development team will coordinate actual transaction prices with you. For more details, please email us at luckeepbike@gmail.com.

• Step 1: Press the power button on the remote once.
• Step 2: Press the lightning button on the remote twice.
• Step 3: long-press the power button on the display for 3 seconds.

If it still doesn’t start, check all the cables to make sure they’re connected properly, especially the main bike cable. Sometimes it can get disconnected when installing the battery.

• Check the Battery and Connections:

1. Make sure the battery is properly locked in place.
2. Check that the display cable is securely connected. If it's loose, reconnect it.
   

• Remote check:
  
  If the bike makes a sound when you lock the battery and Expand the bike,but the alarm doesn’t sound when you press the alarm button, try using the other remote to unlock the bike.
  
  If the display still won’t turn on with the second remote, the alarm system might need to be replaced.
  
  Sound Check:
  
  If the bike makes a sound of do-re-mi when you press the remote but the display still won’t turn on, the display itself might need to be replaced.
  
  If none of these steps work, please let me know, and we can arrange for further assistance or a technician to help you out.

If the motor stops working on a flat surface:

1. Are you using the throttle or pedal assist when the motor stops?

2. Does the display show any error codes?

• If there are no error codes:

• Please check if the throttle cable and sensor cable are securely connected.

• If the throttle stops working, we will send you a replacement throttle.

• If the pedal assist stops working, we will send you a replacement sensor.

• If there are error codes:

• Please provide the error code, and we will respond with specific troubleshooting steps based on the code.

If the motor stops working while climbing a slope:

This issue may occur due to the bike’s controller overheating protection. When riding on slopes with an incline greater than 15 degrees, it is normal for the motor to stop to prevent overheating. This stop-start behavior will not happen on flat roads, so please do not worry. We recommend choosing flatter roads or hills with a smaller gradient for your rides.

1. Error Codes:

• If there are error codes on the display: Please provide the error code, and we will respond with specific troubleshooting steps based on the code.

2. If there are no error codes:

• Check Motor Cable: Ensure that the motor cable is securely connected. If it is loose, reconnect it.

• Check Display and Settings:

• Verify that the battery has sufficient charge.

• Ensure that the speed setting is between 1 and 5. Note that the motor will not work if it is set to 0.

• Check Pedal Assist:

• Test if the motor works using pedal assist.

• If the motor works with pedal assist: The motor is functioning properly, and the throttle needs to be replaced.

• If the motor does not work with pedal assist: Disconnect the cables from both brake levers and then test both the pedal assist and the throttle again.

• If neither the pedal assist nor the throttle works after this test: The motor core needs to be replaced.

• If the pedal assist works but the throttle does not: The throttle needs to be replaced.

To help determine the cause of the charging issue, please follow these steps:

1. Identify the Issue:

• Battery or Charger: Do you suspect that the issue is with the battery or the charger?

2. Check the Charger:

• Connect the charger to the battery.

• Charger Light Indications:

• Red Light: The battery is charging.

• Green Light: The battery is fully charged.

• If the charger light stays red or green constantly: This indicates a faulty charger, and it needs to be replaced.

3. Check the Battery:

• If the charger appears to be working correctly, use a multimeter to test the battery voltage.

• Battery Voltage:

• If the voltage is below 39V, the battery is damaged and needs to be replaced.

Battery performance can decline over time and with frequent use. It is normal for a battery to lose 20%-30% of its capacity after one year of use. We hope for your understanding regarding this.

To assist you further, please follow these steps to provide us with more information:

1. Charge the Battery:

• Fully charge the battery and take a photo of the battery level.

2. Monitor Battery Level:

• Leave the bike unused overnight or for a day, and then take another photo of the battery level.

3. Submit Photos:

• Send both photos to us for comparison.

Once we confirm the issue, we will arrange to send you a replacement battery.

In the early models, we set a password for the display screen (this feature has been removed in later models).

For the early models, the default passwords are as follows:

• Luckeep X1: 2020 or 1314

• Luckeep X2: 1919 or 2020

1. Check Motor Cable:

• Ensure the motor cable is securely connected. If it is loose, please reconnect the motor cable.

2. Inspect Motor Cable Condition:

• Take a photo of the motor cable and send it to us to check if the cable is intact. A broken motor cable can also cause Error 36.

3. Send Error Photo:

• If the motor cable appears to be in good condition but Error 36 persists, please send us a photo of the error message. Our after-sales department needs this to apply for a free repair for you.

4. Motor Cable Damage:

• If the motor cable is damaged and causing Error 36, the motor core needs to be replaced. Please note that this is not covered under warranty.

Error 01 indicates that the brake has not reset properly. Please follow these steps to troubleshoot and resolve the issue:

1. Check Brake Connection:

• Ensure the brake connector is securely plugged in. If it is loose, unplug and then replug it.

2. Adjust Brake Sensor:

• Use a Phillips screwdriver to adjust the screw at the bottom of the brake lever sensor.

• Pull the middle wire left and right to adjust it by 3-4mm.

3. Test Brake Sensor:

• If minor adjustments do not resolve the issue, test the sensor to see if it is faulty.

• Unplug the left-side sensor connection and check if Error 01 disappears.

• If Error 01 disappears: The left-side sensor is working correctly.

• If Error 01 does not disappear: The left-side sensor might need to be replaced.

• Repeat the same test for the right-side sensor.

Error 02 indicates that the throttle is installed too tightly. To resolve this issue, please slightly loosen the throttle.

Error 20 indicates that the display is not receiving a signal. To resolve this issue, please restart the display.

Error E010 indicates a communication failure. Please follow these steps to resolve the issue:

1. Reconnect Display Cable:

• Unplug the display cable and then reconnect it.

• Turn the display back on.

2. Reset Display:

• If the issue persists, reset the display to factory settings.

• Navigate to menu P16, then press and hold the minus (-) button for 5 seconds to restore factory settings.

3. Contact Support:

• If the above steps do not resolve the issue, please send a photo of the error code to our official email at support@luckeepbike.com for further assistance.

Usually, you can choose the accessories you want to be compatible with your ebike on the accessories page (most of our upgrade accessories are universal, For example: motor, tires, rear seat, saddle.), but there are usually exceptions, such as if there is a malfunction in a certain part of your ebike. In this case, we recommend to contact us, and we will select the most suitable repair parts for you as soon as possible.

To ensure the proper functioning of Luckeep Ebikes, we strongly recommend purchasing accessories from our official store. If you choose to purchase third-party accessories, you assume the risk of installing and using aftermarket or third-party parts or accessories.

Before replacing any components with aftermarket parts, we advise you to contact us so we can assist you in understanding compatibility and how any modifications may affect your warranty.

We generally don't have all replacement parts listed in the store, so if you encounter an issue with your bike, please contact us immediately instead of browsing through our accessories.

Usually, we produce batches of replacement parts regularly (rather than on a daily basis). However, there may be periods when a particular part is out of stock (though this is extremely rare). We still encourage you to allow some time, as we promise to prioritize processing your order as soon as possible.