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About Bneifore

Please read our FAQs page to find out more.

How long can I receive my electric bike?

The order will be processed within 48 business hours. Once the order has shipped, a shipping confirmation email will be sent to your email. We use FedEx or UPS for shipping. Please allow 2~7 business days for the shipment to arrive at your designated location. Any delivery dates provided by Luckeep are estimates.

Why did I see your product on Amazon?

As a subsidiary brand of Luckeep, Benifore primarily sells on Amazon. For more product information, we recommend searching for Benifore on the Amazon platform. Due to platform rules, purchasing on Amazon may require you to pay additional shipping fees.

Why couldn't I find replacement parts that match my model in your store?

We generally don't have all replacement parts listed in the store, so if you encounter an issue with your bike, please contact us immediately instead of browsing through our accessories.

Why does it take longer for my accessories to be shipped?

Usually, we produce batches of replacement parts regularly (rather than on a daily basis). However, there may be periods when a particular part is out of stock (though this is extremely rare). We still encourage you to allow some time, as we promise to prioritize processing your order as soon as possible.

Didn’t find your answer?

Don't hestitate to contact us