Cable Lock
Note: This product is only for gift purposes, please do not place an order.
If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, within 24 hours on weekdays.
Shipping Information
The sales status of some replacement parts for our bicycles does not necessarily reflect their actual stock status (to prevent malicious or erroneous orders). We recommend you consult our official customer service before purchasing replacement parts. Please follow their guidance for your purchase. The shipping time for replacement parts is based on the official customer service’s estimate. These parts usually require additional preparation time. We apologize for any inconvenience this may cause.
FAQ’s
Typically, our product manual can address most of your concerns, but you can still browse our FAQs or subscribe to our YouTube channel for more detailed video explanations.
Contact Us
If you have any questions regarding products, services, orders, or various types of support, please feel free to contact us.
- Monday-Friday: 4pm-11pm PST
- Saturday-Sunday: Closed
Accessories and upgrades
Please read our FAQs page to find out more.
How can I check if accessories are compatible with my electric bike?
Usually, you can choose the accessories you want to be compatible with your ebike on the accessories page (most of our upgrade accessories are universal, For example: motor, tires, rear seat, saddle.), but there are usually exceptions, such as if there is a malfunction in a certain part of your ebike. In this case, we recommend to contact us, and we will select the most suitable repair parts for you as soon as possible.
Can I use third-party accessories?
To ensure the proper functioning of Luckeep Ebikes, we strongly recommend purchasing accessories from our official store. If you choose to purchase third-party accessories, you assume the risk of installing and using aftermarket or third-party parts or accessories.
Before replacing any components with aftermarket parts, we advise you to contact us so we can assist you in understanding compatibility and how any modifications may affect your warranty.
Why couldn't I find replacement parts that match my model in your store?
We generally don't have all replacement parts listed in the store, so if you encounter an issue with your bike, please contact us immediately instead of browsing through our accessories.
Why does it take longer for my accessories to be shipped?
Usually, we produce batches of replacement parts regularly (rather than on a daily basis). However, there may be periods when a particular part is out of stock (though this is extremely rare). We still encourage you to allow some time, as we promise to prioritize processing your order as soon as possible.